Privacy Policy

Effective Date: January 15, 2026

Thank you for visiting True Productions, accessible at
https://trueproductions.com/.
We value your privacy and want you to know what data we collect,
how we use it, and the choices you have. This Privacy Policy explains our
practices in clear, plain language.

Who We Are

True Productions (“we”, “us”, “our”) provides professional video production
and creative services. Our website is located at
https://trueproductions.com/.

Contact Information:
Address: 1526 Cook School Rd, Pittsburgh, PA 15241
Phone: (312) 392-0878
Email: web@trueproductions.com

Information We Collect

We collect information you give us, information we collect automatically,
and information from third parties.

Information You Provide

• Contact details such as name, email address, phone number, and company name.
• Project details submitted through contact forms, quote requests, or email.
• Billing and payment information when you purchase services.
• Any files, messages, or other content you choose to share with us.

Information Collected Automatically

• Usage data including pages visited, time spent on the Site, and referring URLs.
• Device and browser information such as IP address, browser type, operating system, and screen resolution.
• Cookies and similar technologies used for functionality, analytics, and performance.

Information From Third Parties

• Analytics providers and marketing platforms.
• Payment processors and invoicing platforms.
• Publicly available sources when relevant to our services.

How We Use Your Information

• Provide, operate, and maintain our website and services.
• Respond to inquiries, prepare proposals, and manage client projects.
• Process payments and send invoices.
• Communicate about services, updates, and support.
• Improve our website, offerings, and user experience.
• Monitor for security issues, fraud, or misuse.
• Comply with legal and regulatory obligations.

We do not sell your personal information.

Legal Bases For Processing (EEA Residents)

If you are located in the European Economic Area, we process personal data
based on:

• Performance of a contract.
• Legitimate business interests such as improving services and preventing fraud.
• Your consent, where required.
• Compliance with legal obligations.

Sharing And Disclosure

We may share personal information with:

• Service providers such as website hosting, analytics, payment processing, and email services.
• Contractors or collaborators working with us on client projects.
• Legal authorities if required by law or to protect our rights.
• A buyer or successor in the event of a merger, sale, or business transfer.

All vendors are required to safeguard personal information and use it only
for authorized purposes.

Cookies And Tracking Technologies

We use cookies and similar technologies to enable core site functionality,
understand site usage, and improve performance. You can control cookies
through your browser settings. Disabling cookies may affect how the Site functions.

Your Rights And Choices

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your personal information, subject to legal requirements.
• Object to or restrict certain processing activities.
• Opt out of marketing communications at any time.

California residents may have additional rights under the CCPA and CPRA.

Third-Party Links And Services

The Site may contain links to third-party websites. We are not responsible
for the privacy practices or content of those sites.

Data Retention

We retain personal information only as long as necessary to fulfill the
purposes outlined in this policy.

Data Security

We use reasonable administrative, technical, and physical safeguards to
protect personal information.

Children’s Privacy

Our website is not intended for children under the age of 13.

Changes To This Policy

We may update this Privacy Policy from time to time.

Contact Us

True Productions
1526 Cook School Rd
Pittsburgh, PA 15241
Phone: (312) 392-0878
Email: web@trueproductions.com